Thank you for shopping with BelleMuse Beauty. We are committed to providing reliable worldwide shipping and a smooth delivery experience for every customer.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from bellemuse.beauty.

By placing an order on our Website, you agree to the terms outlined below.

1. Shipping Coverage

BelleMuse Beauty proudly offers FREE Worldwide Shipping.

We currently ship to customers in most countries and regions around the world.

If we are temporarily unable to deliver to your location, our customer support team will notify you as soon as possible.

2. Shipping Cost

Standard Shipping: FREE

There are no minimum purchase requirements to qualify for free standard shipping.

Any optional expedited shipping services, if offered during checkout, may incur additional charges.

3. Order Processing Time

Orders are generally processed within:

1–3 Business Days

Processing includes:

• Order verification
• Payment confirmation
• Product preparation
• Quality inspection
• Packaging
• Shipment scheduling

Orders placed during weekends or public holidays will begin processing on the next business day.

4. Estimated Delivery Time

Estimated delivery:

7–10 Business Days

Delivery estimates begin after the order has been shipped.

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery may vary depending on:

• Destination country
• Customs clearance
• Local courier operations
• Peak shopping seasons
• Weather conditions
• Public holidays
• Transportation disruptions

5. Order Confirmation

After your order has been successfully placed, you will receive an order confirmation email containing:

• Order number
• Purchased items
• Billing summary
• Shipping information

If you do not receive your confirmation email, please contact:

support@bellemuse.beauty

6. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

When available, this email may include:

• Tracking number
• Shipping carrier
• Tracking link
• Shipment status

Please allow up to 48 hours for tracking information to become active.

7. Tracking Your Order

Customers can monitor shipment progress using the tracking information provided in the shipping confirmation email.

Tracking updates are provided directly by the shipping carrier and may occasionally experience delays.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• Postal code
• City
• Country
• Phone number

BelleMuse Beauty is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

9. Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes may only be possible before the order enters processing or shipment.

Once an order has been shipped, we cannot guarantee that the shipping address can be modified.

10. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other government fees depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise required by applicable law.

Customs procedures may occasionally result in additional delivery delays.

11. Delivery Delays

Although we work with trusted shipping partners, delivery delays may occur due to circumstances beyond our control, including:

• Severe weather
• Customs inspections
• Airline or transportation delays
• Natural disasters
• Public holidays
• Labor strikes
• Government regulations
• High shipping volume

We appreciate your patience and understanding in these situations.

12. Lost Packages

If your package appears to be lost during transit, please contact us promptly.

Our support team will investigate the shipment with the shipping carrier.

If the package is confirmed lost, we may provide one of the following resolutions:

• Replacement shipment
• Full refund
• Store credit

The appropriate resolution will depend on the outcome of the carrier's investigation.

13. Damaged Deliveries

If your package arrives damaged, please notify us within 7 days of delivery.

Please include:

• Order number
• Photos of the damaged item
• Photos of the shipping box
• Photos of the shipping label
• Description of the issue

We will review your request and provide an appropriate solution as quickly as possible.

14. Incorrect or Missing Items

If you receive:

• The wrong product
• Missing items
• Incomplete orders

Please contact us within 7 days after delivery.

Our customer service team will investigate and arrange a suitable resolution.

15. Undeliverable Packages

Packages may be returned to us if they are deemed undeliverable due to:

• Incorrect shipping address
• Refused delivery
• Failure to collect the package
• Invalid recipient information

If a package is returned, we will contact you to arrange reshipment where possible.

Additional shipping charges may apply if the return resulted from incorrect customer-provided information.

16. Order Cancellation

Orders may be cancelled before shipment.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Customers may instead request a return after delivery in accordance with our Return & Refund Policy.

17. Multiple Packages

Orders containing multiple items may occasionally be shipped in separate packages.

If this occurs:

• You will not be charged additional shipping fees.
• Packages may arrive on different dates.
• Separate tracking numbers may be provided.

18. Force Majeure

BelleMuse Beauty is not responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Pandemics
• Government restrictions
• Armed conflicts
• Transportation disruptions
• Internet outages
• Customs delays

19. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.

Updates become effective immediately upon publication on bellemuse.beauty.

Customers are encouraged to review this page periodically before placing an order.

20. Contact Us

If you have any questions regarding shipping or your order, please contact us.

BelleMuse Beauty

Website: https://bellemuse.beauty

Email: support@bellemuse.beauty

Phone: +1 250 754-5994

Business Address:

6-333 Vancouver Ave

Nanaimo, BC V9S 4G3

Canada

Our customer support team aims to respond to all inquiries within 1–2 business days.