Contact information

Welcome to BelleMuse Beauty.

We are committed to providing exceptional customer service and ensuring every customer has a smooth and enjoyable shopping experience. Whether you have questions about your order, products, shipping, returns, or general inquiries, our support team is here to assist you.

Customer Support

For all customer service inquiries, please contact us using the information below.

Email

support@bellemuse.beauty

Phone

+1 250 754-5994

Business Address

BelleMuse Beauty

6-333 Vancouver Ave

Nanaimo, BC V9S 4G3

Canada

Please note that this address serves as our registered business correspondence address. Do not return products to this address unless instructed by our customer support team.

Customer Service Hours

Our support team is available during the following business hours:

Monday – Friday

9:00 AM – 6:00 PM (Pacific Time)

Saturday

10:00 AM – 3:00 PM (Pacific Time)

Sunday & Public Holidays

Closed

Messages received outside business hours will be answered on the next business day.

Average Response Time

We strive to respond to all customer inquiries as quickly as possible.

Typical response times are:

Email inquiries: Within 1–2 business days
Order-related requests: Within 24–48 hours
Return requests: Within 1–2 business days
Shipping inquiries: Within 24–48 hours

During holidays or promotional events, response times may be slightly longer.

Order Support

If you need assistance with an existing order, please include the following information in your email:

Full Name
Order Number
Email Address used during checkout
Description of your inquiry
Photos (if reporting damaged or incorrect items)

Providing complete information allows us to resolve your request more efficiently.

Product Questions

If you have questions before making a purchase, our support team is happy to assist with:

Product features
Product specifications
Usage recommendations
Compatibility
Availability
General shopping advice

Our goal is to help you choose the products that best meet your needs.

Shipping Assistance

For shipping-related inquiries, we can help with:

Order status
Tracking information
Delivery estimates
Shipping delays
Address corrections (before shipment)
Lost packages
Missing deliveries

Please include your order number whenever contacting us regarding shipping.

Returns & Refunds

If you would like to request a return or refund, please contact us before sending any items back.

Our customer support team will provide:

Return authorization
Return instructions
Eligibility confirmation
Refund information
Exchange assistance

We proudly offer:

30-Day Free Returns
FREE Worldwide Shipping

Please review our Return & Refund Policy for complete details.

Business Partnerships

For partnership opportunities, wholesale inquiries, collaborations, or media requests, please contact us via:

support@bellemuse.beauty

Please include the nature of your inquiry in the subject line to help us direct your request to the appropriate department.

Privacy & Security

When contacting BelleMuse Beauty, please do not send sensitive personal or financial information such as:

Credit card numbers
Banking information
Passwords
Government-issued identification

If additional verification is required for your request, our support team will guide you through a secure process.

Customer Satisfaction

At BelleMuse Beauty, customer satisfaction is our highest priority.

If your experience does not meet your expectations, we encourage you to contact us. We are committed to working with you to find a fair and timely resolution.

Our team values every customer and continuously strives to improve our products, services, and overall shopping experience.