Welcome to BelleMuse Beauty. We are committed to providing high-quality beauty products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, we're here to help.

By placing an order through bellemuse.beauty, you agree to the terms outlined in this Return & Refund Policy.

1. 30-Day Return Guarantee

We proudly offer a 30-day return policy from the date your order is delivered.

If 30 days have passed since delivery, unfortunately we are unable to offer a refund or exchange.

2. Free Returns

BelleMuse Beauty offers FREE returns worldwide.

Customers who qualify for a return under this policy will not be charged any return handling fees.

Please contact our support team before returning any item so we can provide the correct return instructions.

Email:
support@bellemuse.beauty

3. Eligibility for Returns

To qualify for a return, your item must:

• Be returned within 30 days of delivery
• Be in its original condition
• Be unused or only minimally tested where hygienically appropriate
• Include original packaging whenever possible
• Include all accessories or components originally received

For hygiene and safety reasons, certain beauty products may not be eligible for return if they have been heavily used, contaminated, or altered after delivery unless they arrive defective.

4. Non-Returnable Items

The following items generally cannot be returned:

• Products intentionally damaged after delivery
• Products showing excessive wear or misuse
• Gift cards
• Downloadable digital products
• Promotional or complimentary items
• Products returned without prior authorization
• Products returned beyond the 30-day return period

Applicable consumer protection laws may provide additional rights depending on your country or region.

5. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Missing parts
• Incorrect
• Incomplete

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Order number
• Description of the issue
• Photos of the product
• Photos of the packaging
• Shipping label if applicable

After verification, we may offer:

• A replacement
• A full refund
• A partial refund
• Store credit

depending on the specific situation.

6. Change of Mind Returns

If you simply change your mind, you may still return eligible products within our 30-day return window provided they meet the return conditions described above.

Returned products must not show significant signs of use beyond normal inspection.

7. How to Start a Return

To request a return:

Step 1

Email us at:

support@bellemuse.beauty

Include:

• Full name
• Order number
• Email address used during checkout
• Reason for return
• Photos if applicable

Step 2

Our customer support team will review your request and provide return instructions.

Please do not send products back without authorization, as this may delay processing.

Step 3

Package the item securely and follow the provided instructions.

8. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed back to your original payment method.

Refund processing times generally vary depending on your payment provider.

Estimated processing:

• Inspection: 1–3 business days
• Refund approval: 1–2 business days
• Banking processing: 5–10 business days

Financial institutions may require additional processing time.

9. Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank.
• Allow several business days for processing.

If you still have not received your refund after completing these steps, please contact:

support@bellemuse.beauty

10. Exchanges

We gladly replace products that:

• Arrive damaged
• Are defective
• Are incorrect
• Have manufacturing defects

If you would like an exchange for another reason, please contact our customer support team to determine eligibility.

11. Order Cancellation

Orders may be cancelled before they have entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation cannot be completed, customers may still request a return after delivery in accordance with this policy.

12. Shipping Charges

BelleMuse Beauty proudly provides:

• FREE Worldwide Shipping
• FREE Returns
• No return handling fee for eligible returns

If expedited shipping services are purchased separately, those fees may not be refundable unless required by applicable law.

13. Lost Packages

If your shipment appears lost during transit, please contact us.

We will work directly with the shipping carrier to investigate.

If a package is confirmed lost, we will provide an appropriate resolution, which may include:

• Replacement shipment
• Full refund
• Store credit

depending on the circumstances.

14. Refused Deliveries

If a customer refuses delivery without contacting us first, any refund may be reduced by costs incurred from the shipping carrier, customs authorities, or return logistics where applicable.

15. Chargebacks

We encourage customers to contact us before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our customer support team.

Fraudulent or abusive chargebacks may result in order restrictions where permitted by law.

16. International Customers

BelleMuse Beauty proudly serves customers worldwide.

Return procedures may vary depending on the destination country.

Our customer support team will provide the appropriate instructions based on your location.

17. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any statutory consumer rights that cannot legally be waived under applicable laws.

Customers may be entitled to additional protections depending on their jurisdiction.

18. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time to reflect changes in our business operations, legal requirements, or customer service practices.

Updates become effective immediately upon publication on bellemuse.beauty.

19. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

BelleMuse Beauty

Website:
https://bellemuse.beauty

Email:
support@bellemuse.beauty

Phone:
+1 250 754-5994

Business Address:

6-333 Vancouver Ave

Nanaimo, BC V9S 4G3

Canada

We aim to respond to all customer inquiries within 1–2 business days.